- What counts as a tracked user?
- Anyone who posts, votes, comments or answers an NPS survey in a calendar month. People who only read your board or changelog are free and unlimited.
- Is the API really included on Free?
- Yes. Free and Pro get the same REST API, webhooks and MCP server with the same endpoints. Pro just has a higher rate limit.
- What happens if I go over 250 tracked users?
- Nothing breaks. We email you, and your board keeps working for 30 days. After that, new users can read but can’t vote until you upgrade.
- Can I import from another tool on Free?
- Yes. All four importers are on every plan. You can preview every post, vote and comment before anything is written.
- Do you charge per seat?
- No. Free includes two seats. Pro includes unlimited seats, so you can bring in support, sales and engineering at no extra cost.
- Can I cancel anytime?
- Yes. Downgrading keeps all your data, and you can export everything through the API or as CSV whenever you like.
- How does the Pro trial work?
- You get 14 days of Pro with no card required. When it ends you move to Free automatically unless you choose to upgrade.
- Which payment methods do you accept?
- All major cards, plus local methods where available. Prices are in USD and converted to your currency at checkout.