Draft: the section structure is final, but the legal copy needs to come from counsel before launch.
1. Who we are
Dawnly ([LEGAL ENTITY], [REGISTERED ADDRESS]) provides a feedback, NPS and changelog platform. This policy explains what personal data we handle, why, and what control you have over it.
2. What we collect
Account data for team members (name, email, workspace), billing details handled by our payment processor, and product usage needed to run the service. [COUNSEL TO COMPLETE]
3. How we use it
To provide and secure the service, to send the notifications you and your customers ask for, and to bill you. We don’t sell personal data, and we don’t train models on your feedback. [COUNSEL TO CONFIRM]
4. Your customers’ data
When your customers post, vote or answer surveys, you are the controller and Dawnly is your processor. Customer identity passed via signed tokens is limited to an ID, email, name and avatar. [COUNSEL TO COMPLETE]
5. Subprocessors
| Vendor | Purpose | Region |
|---|---|---|
| Railway | API & database hosting | [REGION] |
| Vercel | Web app hosting | [REGION] |
| Cloudflare | CDN & network security | Global |
| Razorpay | Payments | [REGION] |
6. Retention & deletion
Workspace data is kept while your account is active. When you delete a workspace, its data is removed within [N DAYS], and backups are cleared within [N DAYS].
7. Your rights
You can access, export, correct or delete your data at any time from Settings, through the API, or by writing to us. [COUNSEL TO COMPLETE FOR GDPR / DPDP]
8. Contact
Questions about privacy go to privacy@dawnly.io.